Shipping & Returns
Shipping & Delivery
www.nikysgiftpalace.com is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost. DOMESTIC Shipping & Delivery only 1.) Shipping charges anywhere within India is INR 150 irrespective of the number of items bought. 2.) We do free Shipping when your purchase is above INR 2500 3.) Orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order 4.) Most orders are delivered within 7 to 8 working days 5.) Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail within 2-3 hours 6.) Our prices are all inclusive. GST is included with the listed prices except Octroi/customs, if applicable in your region What if I the product is received in damaged condition? If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 09984378999 or email us at info@nikysgiftpalace.com mentioning your Order ID & clear picture showing condition. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back. Whats App Chat no. : +91 9984378999 Email: info@nikysgiftpalace.com
Return Policy
How the Return Process Works: -Products must be returned within 07 days of Purchase.Cancellation of order can also be done within 24 hrs of placing your order. -For all our Products returned we will refund 90% of the total Amount. -Refund will be process to the same Account through which payment has been made, in case of COD refund will be transferred to the consignee bank account or we will pay through cheque -Refund will be credited back to the account within 3-5 working days incase of Prepaid orders, In case of COd it will take 5-10 working days. -If you want to replace the products(s)which are incorrectly shipped, damaged in transit or with defects please send us the mail at info@nikysgiftpalace.com or Whatsapp us @ +919984378999 to initiate the return process,make sure to contact us as soon as you receives the defective product(s). -If you bought the products on discount or using coupon, then the refund will be through coupon worth the amount paid for the product(s). -If you bought the product(s) through Cheque, DD or CoD then the Amount will be refunded through Cheque, we will send it to the Billing Address of the Customer. -We will initiate the refund process once we have received the product(s) in our Warehouse. -You have to send the parcel back via any courier company, currently we don’t have Pick up facility. RETURN SHIPPING CHARGES : Full Return shipping charges will be borne by the customer in case they don’t like the product and wish to return it.In case goods gets damages in transit or wrong product received we will provide a credit of Rs 50/500gm. ( Return shipping charges) In these instances, the product is not eligible for return, replacement or exchange: – Damages due to misuse of product – Incidental damage due to malfunctioning of product – Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
Tracking your Order
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Terms of Use
The domain name www.nikysgiftpalace.com (hereinafter referred to as “Website”) is registered in the name of Nikys gift Palace a sole proprietorship Retail shop. Your use of the Website and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Website. If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with NikYS gift Palace, these terms and conditions constitute your binding obligations, with NikYS gift Palace. For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. NikYS gift Palace allows User to surf the Website or making purchases without registering on the Website. The term “we”, “us”, “our” shall mean NikYS gift Palace or Nikysgiftpalace.com or all. ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING. All products/services and information displayed on Nikysgiftpalace.comconstitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. Nikysgiftpalace.com reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of Nikysgiftpalace.comprior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. Modifications Nikysgiftpalace.com reserves the right at all times to discontinue or modify the Terms of Use and/or our Privacy Policy as we deem necessary or desirable without any prior notification. Such changes may include, among other things, the adding of certain fees and charges. Any such modifications would be effective immediately. We suggest that you read our Terms and Conditions and Privacy policy from time to time to stay informed. Any use of the site after such modifications would be deemed to constitute acceptance of the modified terms by the End User. Account and Registration It is the user’s responsibility to keep the details of the account and password confidential and you agree to accept responsibility for all activities that occur under Your Account or Password. Nikysgiftpalace shall not be liable to any person for any loss or damage which may arise as a result of any failure by the user to protect the account details or the password. In case of any suspected breach please contact us immediately. If Nikysgiftpalace.comhas reason to believe that there is likely to be a breach of security or misuse of the Nikysgiftpalace.com Site, we may require you to change your password or we may suspend your account without any liability to Nikysgiftpalace.com. You also agree to: 1. Provide true, accurate, current and complete information about yourself as prompted by Nikysgiftpalace website during the registration process (such information being the “Registration Data”) 2. Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if Nikysgiftpalace.comhas reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the User Agreement, Nikysgiftpalace.comwill have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site. Pricing, Promotions & Coupon Codes Pricing Information While Nikysgiftpalace.comshall endeavour to provide accurate product and pricing information, yet typographical errors might occur. Nikysgiftpalace.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Nikysgiftpalace.comshall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, Nikysgiftpalace.commay, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Nikysgiftpalace.comwill have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Nikysgiftpalace.comaccepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Nikysgiftpalace.comdispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. Promotion Offers For any returned or undelivered orders, partial or whole, the user will not be eligible to avail of the offer used to purchase the original order. The benefit of the offer would also not be included in the refund provided. If the product(s) returned are part of any free offer, Eg: Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer would have to be returned by you, as they have been purchased as part of a group offer. The refund/replacement process would only be initiated once all the products have been returned.From time to time, we may provide a free sample or gift along with our orders which are eligible for the offer. These samples/gifts will not be eligible for return/replacement/refund under any circumstances. Coupon Codes & Cart Offers To offer special discounts to our users from time to time, we share coupon codes based discounts. To prevent any possible misuses we have put in place a few checks on the ways in which these coupon codes can be used. To make the best use of the coupon code offers, please go through the following terms and conditions applicable on all coupon codes 1. Coupon Codes & Cart Offers based offer will be valid upon application of the coupon code at the time of placing order. 2. Coupon Codes & Cart Offers will be valid till the date communicated or till stocks last on the applicable products, whichever happens earlier. 3. Coupon Codes & Cart Offers will not be valid on Diapers, Combos, Formula and Supplements, Bottles & Accessories and on the brands Wudplay, Lego, Sony, X-Box, Nintendo, Bata, Liberty, Vicks, Protinex, Bodycare, Proteens, Fisher Price, Graco, Nino Bambino, Kadam Baby, MANI Jewel, Beatrix, Charlie Banana, Learning Journey, Luvable Friends, Melissa & Doug, Funskool, O3 Kids, Prince Lionheart, Tidlo, Tupperware, Mosti, Wanna Party & Elefantastik unless otherwise mentioned. 4. A Coupon Codes & Cart Offers can be used only once per user per household unless otherwise mentioned. 5. A Coupon Codes & Cart Offers cannot be clubbed with any other coupon code or with any other offer including offers running on the site without using coupons. 6. A coupon will provide the stated discount of the coupon code or the discount already stated on the product whichever is higher unless otherwise mentioned. 7. Coupon codes shared individually with a user will be applicable on purchase made by that particular user only. 8. The website reserves the right to change the terms and conditions of any coupon code any time without prior intimation. 9.Shipping / Cash on delivery rules and charges apply on the net amount payable upon application of the coupon code unless otherwise mentioned. 10.Cashback coupons are valid for next purchase as per the conditions mentioned with the Cashback offer. 11.The Cash Coupons added to an account can be changed/updated at any point of time by Klassik world.. without any prior intimation. These changes could be made from time to time even before the valid expiry date of the existing Cash Coupons. 12.Most offers are applicable at the Nikysgiftpalace.comstores. For details please contact the store near you. Cashback Offers Cashback Offers are run from time to time to award users for their purchase from Nikysgiftpalace.com. The terms and conditions applicable with these Cashback offers are as below. The Cashback amount, the purchase conditions and the product range on which the Cashback offer is valid will be as specified along with the Cashback offer. The Cashback amount will be received by the user as a coupon through a Cashback email. The Cashback coupon would be received by you up to 10 days after the delivery of the order. Eg: If your order has been delivered on 3rd September, you would be receiving the Cashback coupon on mail latest by 13th September.Cashback will not be earned on purchases from the categories Bottles & Accessories, Formula & Supplements or on purchasing any of the Guaranteed Savings Offer codes. They will only be earned on the products mentioned in the cashback promotions. Cashback will not be provided for any product(s) which have either not been delivered to you or which has been returned by you. In the event of any replacement provided to you, the replacement product value will not be added to the cashback calculations available to you to redeem on site. Redemption of the Cashback coupon will not be applicable on Diapers, Combos, Formula and Supplements, Bottles & Accessories and on the brands Wudplay, Lego, Sony, X-Box, Nintendo, Bata, Liberty, Vicks, Protinex, Bodycare, Proteens, Fisher Price, Graco, Nino Bambino, Wanna Party & Elefantastik unless otherwise mentioned. The maximum Cashback given out is Rs. 250 and is applicable on the MRP of the product, unless mentioned otherwise. The Cashback coupon can be used till the date of validity as specified in the Cashback email. The company reserves the right to change the terms and conditions of the Cashback offers without prior intimation. The Cashback is not applicable on cancelled orders Transactions & Cancellations Credit Card Details You hereby agree, understand and confirm that the credit card details provided by you for availing of services on website will be correct, accurate and current. Under no circumstances you shall use a credit card which is not lawfully owned by you. You further agree and undertake to provide the correct and valid credit card details to us. The card details will not be utilised and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove it otherwise’ shall be exclusively on you. Fraudulent /Declined Transactions In case of fraudulent use of the site, we reserve the right to recover the cost of goods, collection charges and lawyers fees from person(s) concerned. We reserve the right to initiate legal proceedings against such person(s) for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions. Cancellations by the Customer In case we receive a cancellation notice and the order has not been shipped by us,we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will not be cancelled and you will have to check our return policy on those orders. Cancellation by Nikysgiftpalace.com Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation. Payment While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you out of the decline due to: 1.lack of authorization for any transaction/s, 2. or exceeding the preset limit mutually agreed by you and between your “Bank/s”, 3. or any payment issues arising out of the transaction, 4. or decline of transaction for any other reason/s. All payments made against the purchases/services on Nikysgiftpalace.com by yous hall be compulsorily in Indian Rupees acceptable by the Union of India. Nikysgiftpalace.comdoes not accept any other form of currency with respect to the purchases. Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users. Guidelines for Writing Product Reviews Who can write a product review on Nikysgiftpalace.com? Anyone who has done purchase on Nikysgiftpalace.com can write a product review. Nikysgiftpalace reserves the right to not include the product review that include any one or more of the following – 1.Inappropriate content – like promotional information or phone numbers. 2. Information not related to product – Shipment/Delivery Experience, availability, ordering etc 3. Inaccuracies in product information & product catalogue. 4. References – to other retailers, pricing, personal information etc. 5. Copying and pasting text from other reviews, guides, or sources. 6. Comments on other reviews posted on the product page. 7. Foreign language content. 8. Off-topic information or obscene content. 9. Irrelevant user IDs or email ids used for posting reviews. User Conduct You Agree and Confirm 1.That you will use the services provided by Nikysgiftpalace.com, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site. 2. You will provide true, accurate, complete and current information in all instances where such information is requested of you. Nikysgiftpalace.com reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Nikysgiftpalace.com has the right in its sole discretion to reject the registration and debar you from using the Services of Nikysgiftpalace.com and/ or other affiliated websites without prior intimation whatsoever. 3. To compensate Nikysgiftpalace.comfor any extra cost incurred for redelivery in the event of a non-delivery in the first instance on account of a mistake by you (i.e. wrong name or address or any other wrong information). 4. That you using your best and prudent judgment before entering into any transaction through this Site doing so at your sole risk. 5. After placing an order for a product you agree to be bound by the conditions of sale included in the item’s description. You may not use the Site for any of the following purposes: 1.Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material. 2.Transmitting material that encourages conduct that results in civil liabilityor otherwise breaches any relevant laws, regulations or code of practice or constitutes a criminal offence. 3. Gaining unauthorised access to other computer systems. 4. Interfering with any other person’s use or enjoyment of the Site. 5. Breaching any applicable laws. 6. Interfering or disrupting networks or web sites connected to the Site. 7.Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner. Design details and Colours. Wehave made every effort to capture high resolution images of our products sothat you get a feel of the design details and colours of our products thatappear on the Site as accurately as possible. However, what you actually seewill depend on your monitor; we cannot guarantee that your monitor’s display of any colour or other details will be accurate. Electronic Communications When you visit the Site or send emails to us, you are communicating with us electronically. You hereby provide your consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You hereby agree that all notices, agreements and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Modification of Terms & Conditions of Service Nikysgiftpalace.com reserves the right to make changes to our Terms of Use and/or our Privacy Policy (which is incorporated herein by reference) at our sole discretion and you may not be notified. We suggest to you, therefore, that you re-read this important notice containing our Terms of Use and Privacy Policy from time to time in order that you stay informed as to any such changes. You have accepted the Agreement as amended if you continue to use any of Nikysgiftpalace.com’s services after any amendments are posted on our Website.
Privacy Policy
Thanks for placing your trust in www.nikysgiftpalace.com to handle your personal information. We are committed to protecting your privacy. We have adopted the highest standards for secure transactions and privacy of customer information. Our information gathering and dissemination practices are detailed below. Please note that our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. We only need information related to name, billing and shipping address and phone numbers. We are not in the business of selling personal information. We do not store your credit card or online bank account information. By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use. Personal ID and other Information We only collect your personal information when you yourself provide to us via signup or registration or when you place an order for a particular product(s) from our website.Our main aim is to provide you hassle free online shopping experience and for that purpose we need your perosnal information as provided by you, this ensuresus to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.if you sign up to receive a newsletter, we will collect your email address. If you take advantage of special services offered by us, we may collect other personal information about you. We use your personal information for internal purposes such as processing and to keep you informed of your order. Use of Geographical, Demographic and Profile Data: We use your personal information to easily provide the services you request from us. we use your personal information for the purpose of marketing, we will provide you the ability to opt-out of such uses any time you want. We use your personal information to resolve disputes, troubleshoot problems, help promote a safe service, collect fees owed, measure consumer interest in our products and services, inform you about online and offline offers, products, services, updates, customize your experience, detect and protect us against error, fraud and other criminal activity, enforce our terms and conditions, and as otherwise described to you at the time of collection. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information. We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like pin code/zip code, age or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in and to display content according to your preferences. We will not share your profile information with any other organisation to let them use it for marketing purposes. Cookies: A “cookie” is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. NikYS gift Palace places both permanent and temporary cookies in your computer’s hard drive. These will not harm your computer in any way. Nikys gift Palace’s cookies do not contain any of your personally identifiable information. It only helps you retrieve your required information faster, and helps us give you more personalised service. Links to Other Sites: www.nikysgiftpalace.com links to other websites,that may collect personally identifiable information about you. We are not responsible for the privacy practices or the content of those linked websites. Advertisements on nikysgiftpalace.com We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. OPT-OUT of further usage of PERSONAL INFORMATION: If you are no longer interested in receiving e-mail announcements and other marketing information from us, or you want us to remove any information that we have collected about you, please e-mail your request to info@nikysgiftpalace.com. Sharing of Personal Information: We may share personal information with other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts, correlate related or multiple accounts to prevent abuse of our services, and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in. We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy, respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. www.nikysgiftpalace.comand its affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.